Zero One Evaluation Tool

It is not about whether they exist, but about what are the usability gaps in your platform and what are the critical negative impacts they are generating for your business.

Do you know exactly where they are and how to address the usability gaps in your platform based on evidence? No? So how about conducting a ZeroOne evaluation and revolutionizing the usability of your platform?

Evaluation Tool Usage Instructions

Read the instructions carefully and until to the end to make effective use of the evaluation tool.

Below, you can view the form developed and made available by ZeroOne so that you can examine the usability of your platform for free. It is divided into 12 sessions, each related to one of the principles of ISO 9241:10. In each session, there is an indication of a set of tasks that you must perform on your platform.

For each task performed, you must observe specific aspects indicated on the form. You should also note the guiding questions on the form to help you identify possible problems with the execution of each task on your platform. To identify them properly, answer honestly and based on reliable observations, with 'yes' or 'no' to the questions.

Then, you must assign a perceived importance value for each task performed. To assign this value, think about the negative impacts and consequences (short, medium and long term) for your users / customers and for your business according to the problems identified in the task.

To perform an analysis based on data, reduce individual bias and increase the degree of agreement and precision in your results, we recommend that it be performed by 3 to 5 people (which can be developers, designers, managers, users, etc.).

When you are finished filling out the form, click on the captcha box and then on the 'Submit' button, according to your preferred version (free or premium).

Start Evaluation

To begin your evaluation, fill in the fields below appropriately..

Please, provide a valid email youremail@yourdomain.com

Please, fill out the cryptocurrency exchange platform full name

P1 - Suitability for the Task

The dialogue should be suitable to the user’s task and skill level, in other words, this principle is achieved when the system helps the user in an effective and efficient task conclusion. To that end, it is necessary that the resources and functions offered in the interface are adequate, sufficient, available and accessible in order to enable users to appropriately execute all the tasks in the platform. In addition, being sensitive and attending to the users needs and requirements are fundamental factors, so that after the use they feel fully satisfied.

Task 1 - Registration

Open the app and create a new account. At this moment, notice if the dialog is suitable for the task when it assists the user in the effective and efficient task conclusion, or check if the system provides some information about filling in or masks that limit phone and email validation.

Low

High

Low

High

Low

High

P2 - Self-descriptiveness

This principle is achieved when every necessary or opportune action possible to be executed in a given platform is immediately understood by the user, either through a system response or an on-demand explanation. A dialog, for example, is self-descriptive when each step of it is immediately understood through system feedback or when required by the user. If appropriate, the dialog should provide feedback after any user action. If serious consequences can result from the user's actions, the system should offer an explanation and request confirmation before the user takes the action

Task 2 - Login

After logging in, check the Account Security, if there are any messages about actions that cannot be undone, such as backup codes, passwords, or two-factor authentication.

Low

High

Low

High

Task 1 - Registration

Open the app and create a new account. At this moment, notice if the dialog is suitable for the task when it assists the user in the effective and efficient task conclusion, or check if the system provides some information about filling in or masks that limit phone and email validation.

Low

High

P3 - Controllability

This principle is achieved when the user can control the direction since the beginning to the interaction so that the task or action objective is achieved. For example: back or advance a page.

Task 4 - Interface

Usually, apps tend to follow a chronological order, e.g. after document validation, operation limits are lifted But you can test it however you want, check the platform behavior. In other words, also check the menu and submenu sequence, if you can directly access a submenu through the link in the browser without having to go through the main menu.

Low

High

Low

High

Low

High

P4 - Conformity with user expectations

This principle is achieved when the interface is coherent to the user's characteristics, such as knowledge of the task, experience, and interface conventions to which the user is usually exposed, and so, more likely to accept/to be satisfied.

Task 5 - Wallet Deposit

After logged in and having his/her data validated, now it's time to use the app. Go to the Wallet and try to make a Deposit.

Low

High

Low

High

Low

High

Low

High

P5 - Error tolerance

This principle is achieved when despite the presence of errors in entering information, the desired results can be obtained through the execution of a few user actions or no action at all to correct it.

Task 6 - Exchange / Trading

Go to Trading or Exchange, perform an exchange operation between the desired pairs, test inserting a larger amount than you have in your Wallet. What is the behavior of this action?

Low

High

Low

High

Low

High

Task 7 - Wallet Withdrawal

Try to Withdrawal on your wallet (Note: You have zero balance) Analyze the behavior.

Low

High

Low

High

Low

High

P6 - Suitability for Individualization

This principle is achieved when the platform’s interface can be modified to suit the task requirement according to user preferences and skills.

Task 8 - Trading Pairs

On the Trade interface, you have access to graphs, order book, latest trades, trading history, purchase and others. Try to customize this screen, change chart colors, type of visualization (small screen or full screen), basic or advanced vision, drag items and make them sorting according to your preference. Check if it is possible to define a customized view and set it as a default within the login session, or even if you are a special user, if you have accessibility means (such as reading by voice, subtitles, or image zoom).

Low

High

Low

High

Low

High

Task 9 - Notifications

The Notifications interface logs security information, such as date, time, location, and IP address. Go to the section and analyze the behavior.

Low

High

P7 - Suitability for LearningP7 - Suitability for Learning

This principle is achieved when supportive and guiding learning strategies about how to use the system are available in the system, effectively promoting user’s autonomy.

Task 10 - Help

You are a beginner user and want to learn more about how the platform works. You can find all of this information in a support center through tutorials, and videos.

Low

High

Low

High

Low

High

Low

High

Low

High

Low

High

Task 11 -Send Receive Payments

The platform allows the user to send and receive payments without entering the wallet manually. For example, using a QR Code or transferring by registration email.

Low

High

Task 12 - OTC

The platform has a menu and a feature called OTC (direct buy). You know that this would be an alternative to peer-to-peer buy directly from the exchange's trading, but you are not sure how it works.

Low

High

Free Version = Get a copy of your responses to this form in your email.
Premium Version = Get a complete and specialized diagnosis to make the usability of your platform a BULL one.
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