TechnicalSupport

Remote Support as your company's IT showcase.

Redesign processes based on best practices aiming at efficient and effective results in the quality of the sector

Exclusive. The aggregator of value and not generator of losses.

Survival. One of those responsible for the survival of the business.

Customized. Methodologies and process redesign

Hybrid. Humanized personalized service and aided by software to guarantee a satisfactory result.

Do not cling to the traditional, allow the incorporation of best practices for the best service of cryptocurrency platforms and applications.

Steps for structuring technical support?

Strategy and Design Service

Transition

Operation

Continuous Improvement

Strategy and Design Service

Development of an IT strategy aligned with that of the platform or application, capable of identifying which services are essential to meet the needs and demands of the customer and the ecosystem. Projection and design of the service so that it meets values and goals.

Transition

Insertion of the service on the platform and training for the team is also a period of testing and safety to impacts.

Operation

Coordination and performance of activities and processes so that the service remains in a good operational and well-evaluated state.

Continuous Improvement

Documentation of best practices to improve the efficiency and effectiveness of services and processes, as well as the user experience and relationship with the platform.